Our Mission
At Reclaim Service Charges, our mission is to help leaseholders pursue fairness from a position of knowledge and confidence.
Empower leaseholders
Our journey began with first-hand experience of significant service charge increases, major works costs, and extreme difficulties in trying to obtain clear answers.
Having successfully reduced costs through detailed analysis of the accounts, our mission is to help other leaseholders understand their position, review the accounts and pursue fairness.
We understand how overwhelming and stressful dealing with management agents and lots of documents can be. That experience drives our commitment to empowering leaseholders with practical support, clear information, and the confidence to ask the right questions.
Share knowledge
Beyond individual cases, we are building a growing body of knowledge about service charge practices, leaseholder rights, and industry standards. We will connect leaseholders with legal professionals, surveyors, accountants, and other specialists who can help with building management issues.
By bringing together research, evidence, case studies, and expert insight, we will improve transparency and help create a fairer, more accountable property management sector.
Wider advocacy
We will support wider advocacy efforts by sharing evidence, engaging with policymakers, the Housing Ombudsman, Members of Parliament and others to encourage positive change across the sector.